Once an order has been confirmed, this can be changed before your order is dispatched if the item is in stock.

Address updates can be requested. Please review your information before you checkout.

Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible.

Cancellations are not guaranteed. The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations.

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Flowerinstincts.com accepts all major credit cards including: Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.

Other payment methods will vary per region: Apple Pay, Google Pay, etc.

International orders will appear as Flower instincts on bank statements.

The order is confirmed when you receive a shipping confirmation email. Please check your spam inbox.

If your order has been cancelled, this may be due to limited stock availability.

Once your order is placed, we are able to combine shipments on multiple orders.

Orders placed on flowerinstincts.com are processed Monday–Friday and shipped within 3-6 business days. Excluding the weekend and major holidays.

Once your order is processed and shipped, you will receive an email notification with your tracking information.

Delivery is free for France and provided by the GLS service.
You will receive standard orders generally within 2 to 4 working days.

Shortly after the launch of a new collection and during sales, delivery times may be longer. As soon as your order is on its way, you will receive a separate dispatch confirmation by e-mail.

Delivery is free for Europe and provided by the UPS service.
You will receive standard orders generally within 3 to 6 working days.

Shortly after the launch of a new collection and during sales, delivery times may be longer. As soon as your order is on its way, you will receive a separate dispatch confirmation by e-mail.

Delivery is free for Worldwide and provided by the UPS service.
You will receive standard orders generally within 3 to 7 working days.

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Client Services.

For all deliveries outside Europe, import duties may be charged (fees, import duties, VAT), which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are levied once your package reaches your country.

Flower instincts does withhold duties and taxes during the checkout process, but cannot predict what your potential duties will be:
We are shipping with UPS and try to make sure that you get your order without anymore payments for duties and taxes after the checkout in our website.

When such additional duties are incurred, they must be paid in order for your package to be cleared. In this case, the customer is responsible for the costs incurred. Please contact your local customs office for more information about your country's policies.

If your package has been returned to our warehouse, please contact us for further assistance

Flower Instincts aims to ensure the complete satisfaction of its customers. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.To return an item, the following conditions must be met:

The return must be requested within 15 days of delivery of your order. You must send an e-mail to infos@flowerinstincts.com to inform us of the return and the procedure to follow.

The returned item(s) must be in new, unworn condition, with the hang tag attached and in the original packaging. We are not responsible for the risk of loss or damage during the return. Any item returned that is not in the required condition will be returned to you.

Please note the following details regarding the eligibility of product returns: Items purchased during seasonal sales cannot be returned or exchanged. Collaboration items cannot be returned. Once your return has been received, it will be processed at our premises, which may take between 4 and 6 working days.

You will receive a confirmation email once processing is complete. Once the process is complete you will receive a full refund to the payment method used.

Initial shipping charges will be excluded from the refund. A shipping fee will be deducted from your refund to cover return shipping costs.

1) To start your return, send an email to infos@flowerinstincts.com with your order number.

2) Select the items you wish to return and explain why. This helps us improve and ensures that you'll love your purchase next time!

3. We'll send you a form to fill in and a returns slip.

4. Print your returns label and stick it on the outside of your parcel.

5. That's it! Your parcel is now ready to be dropped off at the drop-off point of your choice!

Once we've received your return, we'll offer you either an exchange or a full refund on the payment method you used.


Translated with DeepL.com (free version)

We work very hard in order for our garments to be the highest quality and without any defects. But even for us, it's hard to have everything under control. However, if you have a concern about a faulty or damaged item, request our client services : infos@flowerinstincts.com.

The return fee will be reimbursed after a brief review process, once your order is shipped and arrives at the warehouse. This procedure may take a few days, but in the event of such a situation, we will take responsibility, resulting in a full refund.

The exchange fee must be paid for the new order to be generated, but rest assured, we will reimburse you as soon as the order is shipped and reaches our warehouse.

All items we sell are guaranteed against manufacturing defects.

You can send your return or exchange request by e-mail to infos@flowerinstincts.com. All you need is your order number and e-mail address.

Once your request has been processed, we will send you a slip and a voucher code so that you can buy the product you want in your size.

Once you’ve sent your items back to us, you should receive your refund within 7 working days of it reaching our warehouse. Please note, It can take up to 14 days for your return to reach us.

If you haven’t received your refund in this timeframe, please email infos@flowerinstincts.com so we can investigate this for yo

When buying online it can be hard to know what's the perfect size for you, so in order to make sure you can order your garment with the perfect fit, we have made sure to add a sizing guide below all items on the website.

Our sizing is true to size unless stated otherwise, so if you wish for an oversized fitting we would recommend for you to order a size larger than your perfect fit.

If you still have doubts make sure to contact us via email infos@flowerinstincts.com and we will be more than happy to help.