Orders placed on flowerinstincts.com are processed Monday–Friday and shipped within 3-6 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.

DISCLAIMER: Cancelation and address modification requests for orders placed on Friday-Sunday will not be accepted. 

Delivery is free for France and provided by the GLS service.
You will receive standard orders generally within 2 to 4 working days.

Shortly after the launch of a new collection and during sales, delivery times may be longer. As soon as your order is on its way, you will receive a separate dispatch confirmation by e-mail.

Delivery is free for Europe and provided by the UPS service.
You will receive standard orders generally within 3 to 6 working days.

Shortly after the launch of a new collection and during sales, delivery times may be longer. As soon as your order is on its way, you will receive a separate dispatch confirmation by e-mail.

Delivery is free for Worldwide and provided by the UPS service.
You will receive standard orders generally within 3 to 7 working days.

Shortly after the launch of a new collection and during sales, delivery times may be longer. As soon as your order is on its way, you will receive a separate dispatch confirmation by e-mail.

For all deliveries outside Europe, import duties may be charged (fees, import duties, VAT), which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are levied once your package reaches your country.

Flower instincts does withhold duties and taxes during the checkout process, but cannot predict what your potential duties will be:
We are shipping with UPS and try to make sure that you get your order without anymore payments for duties and taxes after the checkout in our website.

When such additional duties are incurred, they must be paid in order for your package to be cleared. In this case, the customer is responsible for the costs incurred. Please contact your local customs office for more information about your country's policies.

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Client Services.

If your package has been returned to our warehouse, please contact us for further assistance.